Why teams transcribe customer voice notes
- Search: text can be searched later, audio cannot
- Handover: a colleague reads the request without listening
- Records: orders and complaints are documented in writing
- Speed: skim a two-minute message in ten seconds
Data protection
Customer voice messages are personal data. Audiotexta never uses uploads to train models and deletes them after the retention period you set. A data processing agreement is available for business customers.
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Frequently asked questions
Does WhatsApp Business have voice message transcription?
Yes, the same Voice message transcripts option as WhatsApp, in supported languages. Update the app if you do not see it.
Can my team transcribe many voice messages?
Yes. Pro covers 3,000 minutes a month and the Team plan adds shared minutes and seats.
Can I connect it to my CRM?
Use the API on Pro to send audio and receive text automatically.